“Our mission is to be the best local choice travel agent and tour provider for our clinets. We want to provide a premium level of dedicated services and products that benefit the destinations and communities that we work with and will deliver both great bespoke and immersive experiences that exceed the imagination of our customers.”
Moethus Travel is all about great value holidays and creating memories that last a lifetime. We take the time to listen to our customers and our independence allows us to offer genuine choice and unbiased advice. Customers come back to us, and they recommend us to their friends because we really do care.
Great holidays and fantastic customer service is what we're all about!
Our service is friendly and relaxed but always honest, professional and dependable. We are passionate about travel and spend time training to ensure our knowledge is up to the minute. We love to welcome customers to our internet pages but are also available by telephone, WhatsApp or email. We think of our customers as individuals and listen to understand their needs and preferences, which means our service is always unbiased and honest. We are there to resolve issues should they arise before, during or after your holiday.
All our holidays come with 100% financial protection so our customers can relax and look forward to their trip knowing that their money is protected.
We're an integral part of something bigger:
We are proud to be part of The Travel Network Group, the UK's largest consortium of independent travel companies. This provides us with stability, protection for you the customer and overwhelming choice at great prices. If you would like to learn more about The Travel Network Group please click here
Our financial protection is simple and straightforward with 100% financial protection for everything we book. No ifs, no buts, just a simple straightforward guarantee designed to give our customers complete peace of mind.
When you book with us your money is paid into our Trust Account which is controlled and administered by independent trustees. If you are travelling by air your travel arrangements will also be protected by the ATOL regulations which protect passengers not only against financial failure but also arranges repatriation if you are unlucky enough to experience the failure of your airline whilst overseas.
With the backing and support of the TTA, we believe we offer the strongest consumer financial protection in the travel industry today.
We love hearing about the fantastic experiences that you have with our staff, whilst you are travelling and in destination, however, we acknowledge that from time to time you might want to make us aware of something that perhaps didn't match expectations. If this is the case then please note that where possible we will adhere to the following:
Our customers' satisfaction is of the utmost priority at all times. We pride ourselves on providing exceptional customer service.
If you have reason to give us constructive feedback, you should follow the procedure outlined below:
All feedback should be received via email
The Company Director will acknowledge the complaint within 48 hours
An initial reply will be sent to you within 14 days. You will understand that all complaints will need to be investigated with the providers in question therefore your patience whilst we conduct this investigation is appreciated.
We will source answers to the query or resolve the complaint, and respond to you within 28 days. You will be kept updated on a solution throughout the process
Should you be dissatisfied with the outcome, you can escalate your grievance to the relevant governing body