“Our mission is to be a quality agent and operator that can be relied upon to provide a premium level of dedicated services and products to its clients, whilst delivering great bespoke travel and immersive experiences that exceed the imagination of the customer.”

Our Values:

 

Moethus Travel is all about great value holidays and creating memories that last a lifetime. We take the time to listen to our customers and our independence allows us to offer genuine choice and unbiased advice. Customers come back to us, and they recommend us to their friends because we really do care.

Great holidays and fantastic customer service is what we're all about!

Our service is friendly and relaxed but always honest, professional and dependable. We are passionate about travel and spend time training to ensure our knowledge is up to the minute. We love to welcome customers to our internet pages but are also available by telephone, WhatsApp or email. We think of our customers as individuals and listen to understand their needs and preferences, which means our service is always unbiased and honest. We are there to resolve issues should they arise before, during or after your holiday.

All our holidays come with 100% financial protection so our customers can relax and look forward to their trip knowing that their money is protected.

 

 

 

Financial Protection:

 

Our financial protection is simple and straightforward with 100% financial protection for everything we book. No ifs, no buts, just a simple straightforward guarantee designed to give our customers complete peace of mind.

When you book with us your money is paid into our Trust Account which is controlled and administered by independent trustees. If you are travelling by air your travel arrangements will also be protected by the ATOL regulations which protect passengers not only against financial failure but also arranges repatriation if you are unlucky enough to experience the failure of your airline whilst overseas.

 

With the backing and support of the TTA, we believe we offer the strongest consumer financial protection in the travel industry today.

 

 

 

 

We're an integral part of something bigger:

 

We are proud to be part of The Travel Network Group, the UK's largest consortium of independent travel companies.   This provides us with stability, protection for you the customer and overwhelming choice at great prices.   If you would like to learn more about The Travel Network Group please click here

 

Customer Feedback:

 

We love hearing about the fantastic experiences that you have with our staff, whilst you are travelling and in destination, however, we acknowledge that from time to time you might want to make us aware of something that perhaps didn't match expectations.   If this is the case then please note that where possible we will adhere to the following:

Our customers' satisfaction is of the utmost priority at all times. We pride ourselves on providing exceptional customer service.

If you have reason to give us constructive feedback, you should follow the procedure outlined below:

  1. All feedback should be received via email

  2. The Company Director will acknowledge the complaint within 48 hours

  3. An initial reply will be sent to you within 14 days.   You will understand that all complaints will need to be investigated with the providers in question therefore your patience whilst we conduct this investigation is appreciated.

  4. We will source answers to the query or resolve the complaint, and respond to you within 28 days.   You will be kept updated on a solution throughout the process

  5. Should you be dissatisfied with the outcome, you can escalate your grievance to the relevant governing body

Moethus Travel are a member of The Travel Trust Association (TTAFS Ltd), ATOL 10300,   Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to:http://www.atol.org.uk/ATOLCertificate

Please note, all prices advertised on thiswebsite were correct at time of publishing

Copyright 2019 Moethus Travel & Tours, all rights reserved Company number 11812835

Talbot Close, Talbot Green, Pontyclun, CF72 8AS

VAT Registration Number 320 7474 21.

Moethus Travel & Tours is part of The Travel Network Group and also a member of the Travel Trust Association who are registered in England and Wales with company number 06408543. Registered office: Second Floor, 2 Crown Square, Woking, Surrey, England, GU21 6HR

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0333 224 0980